WHO WE ARE & WHAT WE DO

Transcription

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all right my name is Tyler I’m the

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principal owner of West Coast barrier

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they I thought I would talk to you a

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little bit about who we are what we do

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what makes us a little bit different

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than maybe some of the other contractors

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you’re using

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don’t you see I’m wearing these

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sunglasses it’s not trying to be cool or

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mysterious just had laser eye surgery so

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the lights from the monitor in the room

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are a little bit part of my eyes right

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now so but this is the fact my mouth

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which is great because I use it a lot

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anyway so let’s go fairly been around

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now for about as of this video about

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three and a half years we started off

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doing repair work and things like not as

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I was running another company at the

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time and we slowly started to transition

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into for renovations now we still do

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some repair work I will the future be

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spinning that off into a separate

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company which will deal specifically and

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solely with those small jobs so that we

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can get back to you know where we

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started from and start providing

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customers without service however that

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being said my main goal having started

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the company was to move into the

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renovation market it’s always been a

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place where I felt comfortable an

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environment I enjoy working in and the

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people more importantly than rather than

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builders and you know safety guys and

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excavators and all the stuff now the

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safety isn’t important but it’s just

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assist it’s just the giant machine

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that’s always churning and it’s very

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busy it’s very stressful you’re dealing

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in high-volume work yes it’s not an

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ideal place to spend your life and

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certainly there’s no love lost having

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moved away from that direction and into

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renovation market so that being said I

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mean I I’ve been around in the in the

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siding industry for about 27 years so

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nearly 30 years I’m fairly young for

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somebody I’m not a business owner I’m

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not a white-collar worker I’m a

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blue-collar business owner if that means

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I’ve spent the vast majority of my

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experience in the field

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learning how to apply all the products

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exceeder viajar t you know TNG Soph it’s

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all these different things that we find

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on the exterior posts today putting some

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of the new products which I’ve had the

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opportunity to install as well so in

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that sense I think that you know where

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we come from we might bring some

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uniqueness in the sense that I

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personally have applied almost all the

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products I know what I’m doing I’m good

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at it and more importantly when it comes

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to renovation work as it’s not that a

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cookie cutter model you know every house

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is unique in the sense that they were

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built by individuals and those

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individuals did things uniquely in

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certain areas and circumstances in order

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to you know get their job done and move

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through the through the building and so

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we come across some pretty unique errors

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as we’re tearing apart a house and there

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is yet to be and I doubt there ever will

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be a situation that arises that I’m not

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capable of rectifying and most

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importantly preserving the integrity of

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the building temple but also you know

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providing a cosmetic appeal that doesn’t

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you know throw the baton somewhere it’s

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all about the mo but it looks terrible

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so anyway I like to talk a lot find that

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up like a side track from time to time

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so one of those that makes us unique is

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that I’m a hands-on business owner or so

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to speak I know the products I know the

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application I know how to do it so what

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what makes us unique as a company is

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that we don’t cut corners with products

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when when we when we provide you with a

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quote we articulate that quote we use

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the brands of the products that we’re

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going to use so when I say that we’re

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going to use tie back or type our

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building around you’re not going to end

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up with thirty-minute our paper on your

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house nor are you gonna end up with one

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of the more inferior products like a

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whole guard

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you know a longer tarp covering your

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walls we use these products because we

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want to provide a premium end product

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for our customers and I think it’s

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important that we use the brands that

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are associated with that premium finish

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you know we use we use type art more

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often than tie back all the tie back is

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a very good product you know we use a

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metal bug streak on the grave so what

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this printer rain screen system and what

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this does is it prevents you know access

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by it by rodents and things that can

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chew through the fiberglass and plastic

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mesh that nearly everybody else uses

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there’s a cost a little bit more shirt

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cost a little bit more is it worth it

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100% so you know we don’t give an option

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to to reduce the quality of the job that

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we’re doing we don’t say that will

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increase the cost of your job by X

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amount of money to go from fiberglass to

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know that we just do it we don’t we

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don’t ask you what kind of quality that

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we are going to provide for you so you

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know we have that American that we do

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that I think is completely unique

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compared to anyone else out there is

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visa protect Oh wrap 18 mil you TM to

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seal the foundation to the well shooting

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and what that does is it prevents any

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pests like like ants or or spiders or

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bumps you know to the extent that we can

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there’s some places that we can actually

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seal it but for the 95% of the perimeter

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of your home we’re able to provide that

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seal which doesn’t exist doesn’t exist

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in new construction it doesn’t exist in

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other people’s rentals so we provide

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this it’s just an extra layer of surety

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to make sure that those those passes

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those bugs that aren’t finding an easy

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access into your home although the task

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is much greater than just sealing that

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to keep out all bugs so when we’re done

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there will be bugs in your house like

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there always have been bugs in your

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house there’ll be fewer of them and

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they’ll have fewer access points all

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along the perimeter of the house there

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there are hundreds of areas where where

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the

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whether we’re the silk lakes separate

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from the foundation where the foam has

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disintegrated where wall sheathing is

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given away that might have a thing you

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know and that allows instant access into

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your home whereas now we provide very

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limited access in some of the areas that

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we are unable to seal so that’s

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something else that we do

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the upm is a primer less peel-and-stick

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membrane which means that we don’t have

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to use any goopy or messy or toxic

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primers in order to get that to stick to

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the foundation and in fact the upm will

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stick to anything and it will stick to

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it when it’s when it’s moist when it’s

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good when it’s hot so there’s not an

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application clinic really that prevents

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us from being able to do that but we

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just need to have it clean and that’s a

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fairly easy thing to accomplish prior to

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install so those are two things you know

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often times as well like we talked about

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the paper is builders or sorry I should

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say some contractors we’re not talking

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about builders will tell you that

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they’re going to do certain things like

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supply and install a building wrap or

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supply and install the rain screen

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system they’ll believe it oblique and up

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for interpretation and basically the end

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of the day if you don’t ask to them what

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products they’re going to use it leaves

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that up to them and oftentimes we’re

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dealing in a market where it’s about

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costs right and product and so if I

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didn’t articulate to you and say that

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we’re going to use type our building rap

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on your home

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we just said building that so what am i

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coming to do it now I can use one of the

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generic building rafts which our point

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is good certainly don’t come the backing

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and the warranties that are available to

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you know from the other corporations and

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half the cost now you’re not going to

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get that savings I’m going to take that

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and put it in my pocket so we can do

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this all the way around you know there

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are there are many different things that

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we can we can use to lower

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coughs lower the quality of the job

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where the products being used and

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provide more profit through the company

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at your expense so that’s something to

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consider when you’re looking at

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estimates and comparing them is what

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products are or each of these using and

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are you comparing apples apples because

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that’s really an important you know

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aspect of your quote is the ability the

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two to to compare those apples to apples

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as opposed to apples to oranges where

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one is very very unclear as to what

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they’re using

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so we’re doing more the other things

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that we use which is you know it’s not

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unique to us but again there’s there’s

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there’s two ways to do it and you know

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if the the quote just basically says

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it’s wood trim we’re gonna put wood trim

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on the windows and the doors and things

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like that you don’t know our corners you

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don’t you don’t know really more than

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that so one of the products that we use

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and we articulate again on their

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estimates are part of the wood tones

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real corners and we’re told is a

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manufacturer basically Chilliwack and

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they provide prefinished with matter of

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fact most of the fascia that you see on

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houses and what trim bar are done and

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went on they they come face it the

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primer among the products that you have

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that we love to use and we use it

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everywhere on every house we don’t ask

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again if the homeowner wants us to do it

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one way or the other this is what we do

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because at the end of the day not only

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do we want to make sure that you get a

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quality table but our names on that job

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and we want to make sure that when you

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tell people who did your job and it was

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West Coast barrier but that’s a good

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that’s a good reference make the people

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look at that and say that’s a great job

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they use some great stuff not oh wow

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nice job you know sarcastic tone so we

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use way tone real corners and what those

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are a factory joint corner they’re their

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warranty against pulling apart and

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splitting and they look fantastic and

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there’s a number of different designs

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they have you know colonial style which

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have a rounded outer edge you know but

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the reason we use those and because

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they’re one piece and they don’t pull

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apart you know most of the time what

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will happen is the contractors will use

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two pieces of one by two cap or they’ll

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they’ll join two by the other and it

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leaves a seen and not seen even if you

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glue it over time

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pulls apart it splits the paint tracks

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away so you see a line that starts to

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appear in matter of fact the line is

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there right away of you know right after

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painting you can see it but as the paint

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even wears a riot it shrinks in and and

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in the corners or in the military we

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don’t have that hole with the with two

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important corners always look fantastic

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so that’s another product that we eat is

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again it’s a premium product it costs

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more money but again it’s not something

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that we put up for debate if we’re doing

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the job that’s what we’re using and

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you’re gonna love the way your house

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looks so that’s you know just one more

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thing that that helps differentiate us

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and I think what the you know maybe what

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the the focus here is what I’m trying to

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achieve is let me know that we do what

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we need to do to provide you with the

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best quality job we don’t we don’t

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scrimp we don’t we don’t try to cheat on

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products one other thing you know that

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that I can think I’ve just off top my

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hat that we do or a couple is is we use

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a vinyl beaded soffit on all of our our

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00:12:28,520 –> 00:12:36,410
hardy renovations so which is a designer

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00:12:33,040 –> 00:12:41,449
vinyl soffit standard battle soffit will

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never accentuate a hardy renovation the

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way it should it will always look cheap

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so we again we don’t ask our clients if

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they would prefer beaded or standard

300
00:12:50,930 –> 00:12:56,120
beaded soffit is one of the products

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that we always use there’s no option we

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won’t use standard it looks terrible

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00:12:57,769 –> 00:13:02,060
so there’s that or you know we can offer

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00:13:00,290 –> 00:13:05,350
it for tongue-and-groove whether it’s a

305
00:13:02,060 –> 00:13:07,900
mid tone pine PNG or Mormon

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00:13:05,350 –> 00:13:10,930
or any of those other products the other

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00:13:07,900 –> 00:13:14,350
thing that we do is 26 gauge steel

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00:13:10,930 –> 00:13:17,020
project so a lot of the time what you’ll

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00:13:14,350 –> 00:13:20,020
get from the other contractors the 30

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00:13:17,020 –> 00:13:23,410
gauge steel flashing which is quite

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00:13:20,020 –> 00:13:27,940
flimsy and it’s very susceptible to to

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damage in the 26 gauge is a is quite a

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00:13:27,940 –> 00:13:33,610
bit more resilient you know you can

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00:13:29,770 –> 00:13:37,230
still damage and you know punch it up if

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00:13:33,610 –> 00:13:41,200
you impact it with too hard of an object

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00:13:37,230 –> 00:13:44,350
it’s inevitable that being said 26 gauge

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00:13:41,200 –> 00:13:46,960
flashing does a lot to mitigate those

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00:13:44,350 –> 00:13:48,790
kinds of incidental collisions with it

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00:13:46,960 –> 00:13:52,210
and it allows it to stay looking good

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00:13:48,790 –> 00:13:54,550
for longer again that’s something that

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00:13:52,210 –> 00:13:58,990
we we provide it increases the cost of

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00:13:54,550 –> 00:14:01,630
the flashing by you know over 50% but

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00:13:58,990 –> 00:14:04,870
again it’s something that really when

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00:14:01,630 –> 00:14:07,630
when you hire SQ the job is mandatory we

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00:14:04,870 –> 00:14:08,770
don’t we don’t lower our costs for

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00:14:07,630 –> 00:14:10,720
anyone

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00:14:08,770 –> 00:14:15,490
by using inferior products it’s the

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00:14:10,720 –> 00:14:19,450
bottom line so that’s you know that’s

329
00:14:15,490 –> 00:14:20,860
that’s in a nutshell yeah quick overview

330
00:14:19,450 –> 00:14:23,110
that’s that’s what makes us a little bit

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00:14:20,860 –> 00:14:25,240
different the fact that I’ve got hands

332
00:14:23,110 –> 00:14:26,950
on that I can answer questions you know

333
00:14:25,240 –> 00:14:29,680
you’ll have oftentimes salesman that

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00:14:26,950 –> 00:14:32,320
will come out and if you’ve had us come

335
00:14:29,680 –> 00:14:35,440
out or me more specifically because I’m

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00:14:32,320 –> 00:14:38,350
the one you’ll meet you know you’ll have

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00:14:35,440 –> 00:14:40,180
questions for them and oftentimes they

338
00:14:38,350 –> 00:14:43,480
won’t have answers or they will have

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00:14:40,180 –> 00:14:46,660
political answers which is a answer that

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00:14:43,480 –> 00:14:47,770
has no answer so they basically said

341
00:14:46,660 –> 00:14:51,460
nothing at the end of the day I always

342
00:14:47,770 –> 00:14:55,890
have an answer if I know it’s going to

343
00:14:51,460 –> 00:14:55,890
be rare but give me a minute

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00:14:57,820 –> 00:15:04,090
that being said so

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00:15:01,480 –> 00:15:05,820
yeah 27 plus years of experience for

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00:15:04,090 –> 00:15:09,730
myself

347
00:15:05,820 –> 00:15:11,590
my crews of no one for years they’re all

348
00:15:09,730 –> 00:15:15,280
very good they’re all great with the

349
00:15:11,590 –> 00:15:17,050
public we all were you know we make sure

350
00:15:15,280 –> 00:15:20,020
that the sites are cleaned up that’s

351
00:15:17,050 –> 00:15:21,570
it’s all kept in orderly orderly manner

352
00:15:20,020 –> 00:15:23,650
so that you’re not tripping over things

353
00:15:21,570 –> 00:15:27,880
so those are some of the things that

354
00:15:23,650 –> 00:15:29,590
that we do regularly you know or on all

355
00:15:27,880 –> 00:15:31,540
the jobs the other thing that we do and

356
00:15:29,590 –> 00:15:34,030
we never people on every job we do it on

357
00:15:31,540 –> 00:15:38,410
reservations for elevations only what we

358
00:15:34,030 –> 00:15:40,360
what we use is a renovation agreement

359
00:15:38,410 –> 00:15:48,190
the Greater Vancouver Home Builders

360
00:15:40,360 –> 00:15:50,530
Association which we are a member one of

361
00:15:48,190 –> 00:15:52,080
the most important things that you can

362
00:15:50,530 –> 00:15:56,280
do before the job starts

363
00:15:52,080 –> 00:15:59,110
if a contractor doesn’t sign an

364
00:15:56,280 –> 00:16:02,980
agreement with you their contract

365
00:15:59,110 –> 00:16:04,450
essentially you know as judge judy has

366
00:16:02,980 –> 00:16:07,540
to say if it’s not within these four

367
00:16:04,450 –> 00:16:12,790
corners it doesn’t apply so you have a

368
00:16:07,540 –> 00:16:15,040
pretty tough time proving your case when

369
00:16:12,790 –> 00:16:17,860
things go wrong and I should say when

370
00:16:15,040 –> 00:16:19,900
but if they go you know most of the

371
00:16:17,860 –> 00:16:22,270
contractors out there are on the

372
00:16:19,900 –> 00:16:23,770
up-and-up and they’re not out to take

373
00:16:22,270 –> 00:16:24,880
advantage of you contrary to what you

374
00:16:23,770 –> 00:16:26,590
might believe from all the horror

375
00:16:24,880 –> 00:16:27,910
stories because you hear about those

376
00:16:26,590 –> 00:16:30,180
things more often than you hear about

377
00:16:27,910 –> 00:16:36,820
how great a contractor was to work with

378
00:16:30,180 –> 00:16:39,190
so but it’s it’s integrally important to

379
00:16:36,820 –> 00:16:42,190
have an agreement in place and the

380
00:16:39,190 –> 00:16:46,660
reason being is it protects you more

381
00:16:42,190 –> 00:16:50,140
that protects us but it also can find

382
00:16:46,660 –> 00:16:53,230
the agreement of what we’re going to do

383
00:16:50,140 –> 00:16:54,730
to us written within that contract and

384
00:16:53,230 –> 00:16:57,630
what’s written within the estimate and

385
00:16:54,730 –> 00:17:02,350
so you know if there’s disputes over

386
00:16:57,630 –> 00:17:04,209
over what we were supposed to do it will

387
00:17:02,350 –> 00:17:06,970
you know you’ll be able to refer back

388
00:17:04,209 –> 00:17:08,499
oh I’ve been working in there and you

389
00:17:06,970 –> 00:17:12,339
wanted it should have been in there or

390
00:17:08,499 –> 00:17:14,169
it should have have been added as an

391
00:17:12,339 –> 00:17:17,559
addendum not necessarily the contract

392
00:17:14,169 –> 00:17:19,809
but with with communication rather

393
00:17:17,559 –> 00:17:22,059
through email or text messages of change

394
00:17:19,809 –> 00:17:25,360
orders right so if you wanted a change

395
00:17:22,059 –> 00:17:27,279
to what that what the contract was that

396
00:17:25,360 –> 00:17:30,490
we have that follow up with paperwork of

397
00:17:27,279 –> 00:17:32,529
some degree in order to facilitate that

398
00:17:30,490 –> 00:17:35,830
agreement and so at the end of the day

399
00:17:32,529 –> 00:17:38,169
there’s there’s no gray area the price

400
00:17:35,830 –> 00:17:40,360
of your painting is within that contract

401
00:17:38,169 –> 00:17:43,059
there’s no extras and if there are

402
00:17:40,360 –> 00:17:45,820
extras they’re articulated within that

403
00:17:43,059 –> 00:17:48,669
contract on as a line item that that

404
00:17:45,820 –> 00:17:51,970
stipulates what those might be and

405
00:17:48,669 –> 00:17:53,860
what’s not included what is included you

406
00:17:51,970 –> 00:17:58,509
know all of these things how long did it

407
00:17:53,860 –> 00:18:00,639
take you know worried worried grossly

408
00:17:58,509 –> 00:18:03,669
negligent in in the timelines that we

409
00:18:00,639 –> 00:18:06,460
provided you know by not being on site

410
00:18:03,669 –> 00:18:08,200
full time not kind of a thing so it

411
00:18:06,460 –> 00:18:11,259
gives you that legal framework to refer

412
00:18:08,200 –> 00:18:13,450
back to to protect you more importantly

413
00:18:11,259 –> 00:18:15,999
than me and most of the stuff in there

414
00:18:13,450 –> 00:18:18,940
is there to protect the homeowner if the

415
00:18:15,999 –> 00:18:22,840
contractor doesn’t want to sign an

416
00:18:18,940 –> 00:18:25,269
agreement that’s a huge red flag and I

417
00:18:22,840 –> 00:18:29,860
would be hesitant when you’re spending

418
00:18:25,269 –> 00:18:33,039
you know 15 20 40 60 thousand dollars or

419
00:18:29,860 –> 00:18:34,450
more on your job that you’re not signing

420
00:18:33,039 –> 00:18:39,519
a contract that’s going to have some

421
00:18:34,450 –> 00:18:42,909
some binding legalese in there too to

422
00:18:39,519 –> 00:18:47,769
protect you so keep that in mind

423
00:18:42,909 –> 00:18:50,529
all of the renovations are completed

424
00:18:47,769 –> 00:18:53,379
with a contract so that we both

425
00:18:50,529 –> 00:18:59,019
understand what the expectations are for

426
00:18:53,379 –> 00:19:01,450
us and for you you know beyond that

427
00:18:59,019 –> 00:19:03,879
right now some of the things that we

428
00:19:01,450 –> 00:19:08,529
have we have a great relationship with

429
00:19:03,879 –> 00:19:11,379
all of the manufacturers in the Greater

430
00:19:08,529 –> 00:19:14,100
Vancouver area so whether it’s Mitton

431
00:19:11,379 –> 00:19:17,580
whether it’s Gentek whether it’s convoy

432
00:19:14,100 –> 00:19:21,300
K can any of those suppliers

433
00:19:17,580 –> 00:19:24,840
a violin and the fiber cement James

434
00:19:21,300 –> 00:19:29,160
Hardie preferred remodeler and you can

435
00:19:24,840 –> 00:19:31,890
find us on their website so all of those

436
00:19:29,160 –> 00:19:34,980
manufacturers know me personally they’ve

437
00:19:31,890 –> 00:19:36,830
known me for four decades the

438
00:19:34,980 –> 00:19:40,320
relationships that we have with them are

439
00:19:36,830 –> 00:19:43,620
solid you know we work with all of them

440
00:19:40,320 –> 00:19:46,830
and we all just we have a really great

441
00:19:43,620 –> 00:19:49,140
relationship so I’m always made aware of

442
00:19:46,830 –> 00:19:51,890
new products that have come out I’m

443
00:19:49,140 –> 00:19:56,700
always invited to their different

444
00:19:51,890 –> 00:19:58,290
seminars and product displays you know

445
00:19:56,700 –> 00:20:00,600
to learn about those products one of the

446
00:19:58,290 –> 00:20:04,920
things that we came to recently and it

447
00:20:00,600 –> 00:20:07,980
was provided by James Hardy and LePage

448
00:20:04,920 –> 00:20:09,840
is the new quad max now one of the

449
00:20:07,980 –> 00:20:13,860
things we’ve had troubles with over the

450
00:20:09,840 –> 00:20:17,640
years is the climate been cured some

451
00:20:13,860 –> 00:20:19,110
moist raining it’s cold you know all of

452
00:20:17,640 –> 00:20:21,960
these things make it difficult for us to

453
00:20:19,110 –> 00:20:24,540
to do things like like the Culkin you

454
00:20:21,960 –> 00:20:26,580
know on the ceiling up of the jaw so the

455
00:20:24,540 –> 00:20:29,490
new quantum max talking not only does it

456
00:20:26,580 –> 00:20:30,990
come in all the James Hardy colors but

457
00:20:29,490 –> 00:20:34,530
it can be applied in temperatures as low

458
00:20:30,990 –> 00:20:36,590
as minus 18 we’ve applied it under water

459
00:20:34,530 –> 00:20:41,310
so we’ve actually been able to caulk

460
00:20:36,590 –> 00:20:44,670
product under in a bit of water on how

461
00:20:41,310 –> 00:20:46,350
to cure so it’s an amazing product it’s

462
00:20:44,670 –> 00:20:50,490
a little bit more expensive it’s one of

463
00:20:46,350 –> 00:20:53,010
the products again that we use that we

464
00:20:50,490 –> 00:20:55,770
don’t give an option for that’s that’s

465
00:20:53,010 –> 00:20:59,400
what we’re what we’re using moving

466
00:20:55,770 –> 00:21:00,990
forward here it has zero shrinkage so a

467
00:20:59,400 –> 00:21:02,610
lot of the caulking you’ll put on today

468
00:21:00,990 –> 00:21:03,990
you’ll notice if you go around your

469
00:21:02,610 –> 00:21:06,420
house will see caulking whether it’s of

470
00:21:03,990 –> 00:21:08,580
the wood to window transitions or in

471
00:21:06,420 –> 00:21:11,220
other places where it’s shredded the

472
00:21:08,580 –> 00:21:13,230
winds created these these voids of where

473
00:21:11,220 –> 00:21:14,730
the caulking has just pulled right away

474
00:21:13,230 –> 00:21:16,980
from where where it was supposed to

475
00:21:14,730 –> 00:21:19,880
adhere to we don’t have that foam with

476
00:21:16,980 –> 00:21:21,690
the koala accident it does not shrink so

477
00:21:19,880 –> 00:21:24,210
you know and that’s huge

478
00:21:21,690 –> 00:21:26,220
it’s a huge improvement this this

479
00:21:24,210 –> 00:21:29,000
sealant is literally it’s a

480
00:21:26,220 –> 00:21:30,950
revolutionary product that’s what we use

481
00:21:29,000 –> 00:21:35,390
when you

482
00:21:30,950 –> 00:21:39,560
so you know all these things add up to

483
00:21:35,390 –> 00:21:41,810
some surety for the clients and for you

484
00:21:39,560 –> 00:21:43,340
that you’re dealing with professionals

485
00:21:41,810 –> 00:21:48,230
you’re dealing with people who know what

486
00:21:43,340 –> 00:21:51,800
they’re doing the industry backs us you

487
00:21:48,230 –> 00:21:54,500
know so all around our reputation is

488
00:21:51,800 –> 00:21:57,080
sound I mean we’ve got great reviews for

489
00:21:54,500 –> 00:21:59,960
clients you know you you don’t have to

490
00:21:57,080 –> 00:22:03,050
to pay anyone to give you a negative

491
00:21:59,960 –> 00:22:06,890
review I don’t know if there are any out

492
00:22:03,050 –> 00:22:10,850
there for us you know um take a look

493
00:22:06,890 –> 00:22:13,100
right search your own see we can find if

494
00:22:10,850 –> 00:22:14,660
there’s ever a problem we take care of

495
00:22:13,100 –> 00:22:17,030
this is a thing to it I think it’s

496
00:22:14,660 –> 00:22:23,390
important to articulate nobody out there

497
00:22:17,030 –> 00:22:26,390
is ever going to do a job 100% 100% of

498
00:22:23,390 –> 00:22:30,940
the time and so what what what

499
00:22:26,390 –> 00:22:33,320
differentiates a a solid contractor is a

500
00:22:30,940 –> 00:22:35,720
contractor who’s going to recognize you

501
00:22:33,320 –> 00:22:39,320
taking ownership of issues in the rise

502
00:22:35,720 –> 00:22:41,990
now there are the fault of either you

503
00:22:39,320 –> 00:22:44,630
know our products or the installation of

504
00:22:41,990 –> 00:22:47,210
those products and rectify that issue

505
00:22:44,630 –> 00:22:49,940
and take care of that problem you know a

506
00:22:47,210 –> 00:22:52,730
lot of times contractors basically

507
00:22:49,940 –> 00:22:54,770
you’ll have a tail a tail light warranty

508
00:22:52,730 –> 00:22:56,870
which is by the time they turn the

509
00:22:54,770 –> 00:22:58,520
corner at the end of the street that’s

510
00:22:56,870 –> 00:23:01,250
the extent of it you’re not ever going

511
00:22:58,520 –> 00:23:04,220
to hear from them again other reputable

512
00:23:01,250 –> 00:23:06,470
contractors sometimes pull it off like

513
00:23:04,220 –> 00:23:09,620
it’s not a big deal so if it’s a big

514
00:23:06,470 –> 00:23:11,180
deal to you it’s a big deal to us so

515
00:23:09,620 –> 00:23:14,600
we’ll do what we can

516
00:23:11,180 –> 00:23:17,120
within reason right sometimes serve some

517
00:23:14,600 –> 00:23:18,860
pretty unreasonable people out there I

518
00:23:17,120 –> 00:23:20,210
haven’t run into any of them yet but I

519
00:23:18,860 –> 00:23:24,290
know they exist I’ve been in the

520
00:23:20,210 –> 00:23:25,820
industry for a long time you know that

521
00:23:24,290 –> 00:23:28,030
we make sure that you’re happy with the

522
00:23:25,820 –> 00:23:30,620
job we do everything that we can to

523
00:23:28,030 –> 00:23:32,030
ensure that if there’s an issue like I

524
00:23:30,620 –> 00:23:37,940
said if we’ve done something wrong

525
00:23:32,030 –> 00:23:40,430
if we damage something you know will we

526
00:23:37,940 –> 00:23:42,119
will we will fix that so you know we

527
00:23:40,430 –> 00:23:45,479
stand behind our

528
00:23:42,119 –> 00:23:48,719
work 100% we offer five-year warranty

529
00:23:45,479 –> 00:23:51,659
for workmanship most companies and by

530
00:23:48,719 –> 00:23:52,739
even the renovation contract through the

531
00:23:51,659 –> 00:23:56,189
Greater Vancouver Home Builders

532
00:23:52,739 –> 00:23:59,939
Association for which I omit and add in

533
00:23:56,189 –> 00:24:02,219
the five-year workmanship warranty is

534
00:23:59,939 –> 00:24:04,139
what’s a standard isn’t one year that’s

535
00:24:02,219 –> 00:24:07,169
what you’re likely to get

536
00:24:04,139 –> 00:24:09,119
sometimes people offer to there’s a

537
00:24:07,169 –> 00:24:12,929
company out there that says they offer a

538
00:24:09,119 –> 00:24:15,299
lifetime I hesitate on a lifetime whose

539
00:24:12,929 –> 00:24:18,419
lifetime yours there’s companies right

540
00:24:15,299 –> 00:24:21,869
so a five-year workmanship warranty is

541
00:24:18,419 –> 00:24:23,759
still well above and beyond any kind of

542
00:24:21,869 –> 00:24:25,889
warranty we need to offer because any

543
00:24:23,759 –> 00:24:27,869
kind of workmanship failure is going to

544
00:24:25,889 –> 00:24:30,989
occur well before five years and more

545
00:24:27,869 –> 00:24:34,349
likely within within 48 months right or

546
00:24:30,989 –> 00:24:36,029
24 months I should say so within two

547
00:24:34,349 –> 00:24:38,969
years you’re likely to see any of those

548
00:24:36,029 –> 00:24:40,799
those those flaws and are going to take

549
00:24:38,969 –> 00:24:43,739
time to send in the other ones are gonna

550
00:24:40,799 –> 00:24:46,679
be a parent right away so fun of years

551
00:24:43,739 –> 00:24:49,499
is overkill it adds some extra tax or

552
00:24:46,679 –> 00:24:51,959
comfort you know even the whole warranty

553
00:24:49,499 –> 00:24:54,479
is two five ten with the new home

554
00:24:51,959 –> 00:24:57,809
warranty so I believe the envelope is a

555
00:24:54,479 –> 00:24:59,399
five year on that I’m not sure I don’t

556
00:24:57,809 –> 00:25:01,739
pay much attention to the new home

557
00:24:59,399 –> 00:25:04,339
warranty we don’t get into homes I offer

558
00:25:01,739 –> 00:25:08,339
five year the manufacturers warranties

559
00:25:04,339 –> 00:25:10,859
you know standing for themselves so one

560
00:25:08,339 –> 00:25:12,839
of the things that we do you know as

561
00:25:10,859 –> 00:25:16,529
well as we work with with you the client

562
00:25:12,839 –> 00:25:18,509
we don’t force you into a decision we’re

563
00:25:16,529 –> 00:25:21,749
not there to tell you what to put on

564
00:25:18,509 –> 00:25:25,979
your house if you ask us for our opinion

565
00:25:21,749 –> 00:25:29,279
we’ll give it to you unless it’s colors

566
00:25:25,979 –> 00:25:31,859
and then I do not get in between the

567
00:25:29,279 –> 00:25:33,959
white and the color fan that’s entirely

568
00:25:31,859 –> 00:25:36,829
up to her if you’re the man of the house

569
00:25:33,959 –> 00:25:38,939
I suggest you got and tie that to her so

570
00:25:36,829 –> 00:25:45,659
everything is going to go a lot smoother

571
00:25:38,939 –> 00:25:47,249
if you do so we if you want vinyl on

572
00:25:45,659 –> 00:25:48,329
your house if you don’t budgetary

573
00:25:47,249 –> 00:25:50,519
constraints I mean we’re listening to

574
00:25:48,329 –> 00:25:53,330
what you’re saying if you want to repair

575
00:25:50,519 –> 00:25:55,100
that cedar siding you know you can

576
00:25:53,330 –> 00:25:57,620
and we’ll do that and we’re not going to

577
00:25:55,100 –> 00:26:00,500
try and force you in direction that we

578
00:25:57,620 –> 00:26:04,280
want you to go because of higher profit

579
00:26:00,500 –> 00:26:07,640
margins or things like that we work with

580
00:26:04,280 –> 00:26:10,910
you and try to help you achieve the

581
00:26:07,640 –> 00:26:12,830
vision or the you know solve the problem

582
00:26:10,910 –> 00:26:15,680
that you happen and that’s it

583
00:26:12,830 –> 00:26:18,170
one thing again that we do we’re James

584
00:26:15,680 –> 00:26:21,080
Hardie preferred remodeler we don’t work

585
00:26:18,170 –> 00:26:26,870
with with Nietzsche ha we don’t work

586
00:26:21,080 –> 00:26:31,550
with Alaura which is a is a rebrand and

587
00:26:26,870 –> 00:26:36,920
the redesign of gosh I can’t remember

588
00:26:31,550 –> 00:26:38,660
would scold anymore anyway name another

589
00:26:36,920 –> 00:26:41,930
business because they got suit into

590
00:26:38,660 –> 00:26:43,490
oblivion so we’ve never really known

591
00:26:41,930 –> 00:26:45,890
each you how we work with change Harvey

592
00:26:43,490 –> 00:26:48,020
fibers in the products that’s it they’re

593
00:26:45,890 –> 00:26:50,600
the largest name in the game they were

594
00:26:48,020 –> 00:26:53,090
the original designers of fiber cement

595
00:26:50,600 –> 00:26:54,980
they’re a multi-billion dollar company

596
00:26:53,090 –> 00:26:58,730
which is which is far greater than

597
00:26:54,980 –> 00:27:00,590
Nietzsche ha or Alaura so when you deal

598
00:26:58,730 –> 00:27:01,640
with James already you know that you’re

599
00:27:00,590 –> 00:27:03,170
getting the best of the best of the

600
00:27:01,640 –> 00:27:05,510
fiber cement product you know that you

601
00:27:03,170 –> 00:27:08,030
have a corporation that can back it up

602
00:27:05,510 –> 00:27:13,370
if something goes wrong you have the

603
00:27:08,030 –> 00:27:15,020
assurity of that foundation for when

604
00:27:13,370 –> 00:27:17,180
you’re spending that kind of money to

605
00:27:15,020 –> 00:27:20,480
really uncle for your home and refresh

606
00:27:17,180 –> 00:27:22,750
the exterior so James Hardie is the only

607
00:27:20,480 –> 00:27:24,830
product we’re prepped with fiber cement

608
00:27:22,750 –> 00:27:27,980
vinyl siding we work with all the

609
00:27:24,830 –> 00:27:30,800
manufacturers that’s another big issue

610
00:27:27,980 –> 00:27:34,640
you know cedar siding we do we deal with

611
00:27:30,800 –> 00:27:37,430
some of the the manufacturers of cedar

612
00:27:34,640 –> 00:27:39,530
siding we’re not big on on doing that

613
00:27:37,430 –> 00:27:42,020
it’s a lot of maintenance most people

614
00:27:39,530 –> 00:27:44,180
don’t don’t follow up on that cedar

615
00:27:42,020 –> 00:27:47,710
siding you certainly will start to look

616
00:27:44,180 –> 00:27:51,140
really crappy without that diligent

617
00:27:47,710 –> 00:27:52,900
regular maintenance cycle which is which

618
00:27:51,140 –> 00:27:56,780
is often more often than you’d like to

619
00:27:52,900 –> 00:28:02,360
admit and it’s expensive so for the long

620
00:27:56,780 –> 00:28:05,120
term I never suggest redoing large areas

621
00:28:02,360 –> 00:28:05,929
of cedar siding on the home unless

622
00:28:05,120 –> 00:28:08,119
you’re

623
00:28:05,929 –> 00:28:09,860
multimillionaire I don’t mean like a my

624
00:28:08,119 –> 00:28:14,090
house is worth a million dollars because

625
00:28:09,860 –> 00:28:16,429
really whose is it but unless you have

626
00:28:14,090 –> 00:28:18,379
the money to just continually throw up

627
00:28:16,429 –> 00:28:21,320
at this product if you do it’s an

628
00:28:18,379 –> 00:28:21,679
incredible product if you don’t don’t do

629
00:28:21,320 –> 00:28:23,960
it

630
00:28:21,679 –> 00:28:26,299
all I can tell you it’s a terrible idea

631
00:28:23,960 –> 00:28:28,580
looks fantastic and you will shortly

632
00:28:26,299 –> 00:28:32,749
find your pockets empty trying to

633
00:28:28,580 –> 00:28:35,360
maintain it so fiber cement does James

634
00:28:32,749 –> 00:28:36,710
Hardy were preferred installer we

635
00:28:35,360 –> 00:28:39,799
remember the Greater Vancouver Home

636
00:28:36,710 –> 00:28:42,649
Builders Association were a vented

637
00:28:39,799 –> 00:28:45,799
member of the Better Business Bureau we

638
00:28:42,649 –> 00:28:47,720
are also home stars certified and

639
00:28:45,799 –> 00:28:50,809
verified which means we’ve gone through

640
00:28:47,720 –> 00:28:53,629
the credit and criminal background

641
00:28:50,809 –> 00:28:55,340
checks and with suppliers and things

642
00:28:53,629 –> 00:28:56,960
like that to make sure that we’re all in

643
00:28:55,340 –> 00:28:58,700
good standing of course the Greater

644
00:28:56,960 –> 00:29:00,259
Vancouver Home Builders Association does

645
00:28:58,700 –> 00:29:03,679
that and of course the Better Business

646
00:29:00,259 –> 00:29:06,169
Bureau does not so we’ve invented you

647
00:29:03,679 –> 00:29:08,929
know the trifecta of vetting by the

648
00:29:06,169 –> 00:29:10,850
these establishments that have said hey

649
00:29:08,929 –> 00:29:12,799
you know what west coast barrier is a

650
00:29:10,850 –> 00:29:15,769
company that you can trust but stand

651
00:29:12,799 –> 00:29:19,549
behind their product and their service

652
00:29:15,769 –> 00:29:22,490
and certainly worth considering to get

653
00:29:19,549 –> 00:29:25,850
in your bidders list I’ll tell you right

654
00:29:22,490 –> 00:29:29,809
now we aren’t going to be your cheapest

655
00:29:25,850 –> 00:29:31,309
price or we shouldn’t we’re certainly

656
00:29:29,809 –> 00:29:34,610
not trying to achieve that I’m not

657
00:29:31,309 –> 00:29:37,879
playing games so when you get these

658
00:29:34,610 –> 00:29:40,039
costs one price is really cheap it looks

659
00:29:37,879 –> 00:29:42,139
to be the same be very careful about

660
00:29:40,039 –> 00:29:44,149
that and now I’m not trying to upsell my

661
00:29:42,139 –> 00:29:46,730
price what I’m saying is is because I

662
00:29:44,149 –> 00:29:50,769
worked running other companies for other

663
00:29:46,730 –> 00:29:55,970
business owners is let’s give you a

664
00:29:50,769 –> 00:29:57,919
bare-bones price let’s give you a bronze

665
00:29:55,970 –> 00:30:00,590
price I’m going to make up the numbers

666
00:29:57,919 –> 00:30:03,919
with extras so everything that turns

667
00:30:00,590 –> 00:30:06,139
around you’re going to ask about will

668
00:30:03,919 –> 00:30:09,110
likely be an additional cost on your

669
00:30:06,139 –> 00:30:10,999
quote whereas outside of rock repair

670
00:30:09,110 –> 00:30:12,529
which we can’t tell you what that’s

671
00:30:10,999 –> 00:30:15,710
going to cost until we get into the

672
00:30:12,529 –> 00:30:19,240
house and get the cotton off or anything

673
00:30:15,710 –> 00:30:23,230
that is on there on there quo is

674
00:30:19,240 –> 00:30:25,450
so if we’ve talked about achieving this

675
00:30:23,230 –> 00:30:27,100
vision for your house and we’ve have

676
00:30:25,450 –> 00:30:29,409
that articulated in the quote there are

677
00:30:27,100 –> 00:30:32,169
X’s right you’re only extras if you

678
00:30:29,409 –> 00:30:34,049
decide you want to change cents and then

679
00:30:32,169 –> 00:30:36,789
of course we communicate that with you

680
00:30:34,049 –> 00:30:38,770
we figure out what that’s going to cost

681
00:30:36,789 –> 00:30:41,980
what that change is going to to entail

682
00:30:38,770 –> 00:30:44,830
and give you the opportunity to to

683
00:30:41,980 –> 00:30:47,529
either greet or or or change your mind

684
00:30:44,830 –> 00:30:49,529
about about one more looks changes so

685
00:30:47,529 –> 00:30:52,090
there is never any hidden costs

686
00:30:49,529 –> 00:30:55,360
announcement what our contract says

687
00:30:52,090 –> 00:30:58,600
whether estimate sense is what you pay

688
00:30:55,360 –> 00:31:02,200
there isn’t any extra on them so that’s

689
00:30:58,600 –> 00:31:04,809
important we should be in the mid range

690
00:31:02,200 –> 00:31:06,760
we might be in the mid range but at the

691
00:31:04,809 –> 00:31:07,779
end of the day you can be guaranteed

692
00:31:06,760 –> 00:31:09,549
that you’re going to be happy with the

693
00:31:07,779 –> 00:31:11,200
job that you got I think that’s what’s

694
00:31:09,549 –> 00:31:14,860
important and it goes with our customers

695
00:31:11,200 –> 00:31:16,840
have found valuing certainly we’ve got a

696
00:31:14,860 –> 00:31:20,140
number of customers right we’re quite

697
00:31:16,840 –> 00:31:22,690
busy so people are finding value in nuts

698
00:31:20,140 –> 00:31:27,460
as opposed to going with the cheapest

699
00:31:22,690 –> 00:31:30,700
price because you know it’s a it’s a

700
00:31:27,460 –> 00:31:32,500
slippery slope certainly somebody who’s

701
00:31:30,700 –> 00:31:35,320
exorbitantly more expensive of course

702
00:31:32,500 –> 00:31:37,450
also visits isn’t in that range I mean

703
00:31:35,320 –> 00:31:39,490
whether it works both ways you know

704
00:31:37,450 –> 00:31:42,000
either you really got you’re paying too

705
00:31:39,490 –> 00:31:45,159
little or you’re paying too much right

706
00:31:42,000 –> 00:31:46,990
so really in that that middle zone there

707
00:31:45,159 –> 00:31:48,700
is the sweet spot that’s kind of where

708
00:31:46,990 –> 00:31:51,159
you want to be that’s where where

709
00:31:48,700 –> 00:31:53,740
somebody is likely not not made mistakes

710
00:31:51,159 –> 00:31:56,049
one way or the other or is trying to to

711
00:31:53,740 –> 00:31:58,020
to pull the wool over your eyes so make

712
00:31:56,049 –> 00:32:01,179
sure you get three estimates you know

713
00:31:58,020 –> 00:32:03,840
don’t ever just get one estimate when

714
00:32:01,179 –> 00:32:06,370
you’re spending you know $40,000 or

715
00:32:03,840 –> 00:32:08,620
$20,000 to run out your house I don’t

716
00:32:06,370 –> 00:32:10,450
want to be the only estimate we do it a

717
00:32:08,620 –> 00:32:13,809
job I want to be competitive I want to

718
00:32:10,450 –> 00:32:16,000
make sure that we are being compared to

719
00:32:13,809 –> 00:32:17,649
the other companies out there so even on

720
00:32:16,000 –> 00:32:19,179
reputation alone if you think hey it’s

721
00:32:17,649 –> 00:32:20,890
great I want less clothes barrier to

722
00:32:19,179 –> 00:32:22,070
come in and do our job you know hands

723
00:32:20,890 –> 00:32:24,770
down I don’t care what it

724
00:32:22,070 –> 00:32:27,590
please care what it costs know what it

725
00:32:24,770 –> 00:32:29,420
costs don’t go in and have us or any

726
00:32:27,590 –> 00:32:31,190
company go in there with one estimate

727
00:32:29,420 –> 00:32:34,610
and do the job and then have your

728
00:32:31,190 –> 00:32:36,620
neighbor or your your nephew say oh my

729
00:32:34,610 –> 00:32:38,900
friend or my uncle can could have done

730
00:32:36,620 –> 00:32:42,860
this for for so much lotsa it’s very

731
00:32:38,900 –> 00:32:46,610
easy to to to estimate the cost of a job

732
00:32:42,860 –> 00:32:48,470
after it’s done so and that this can

733
00:32:46,610 –> 00:32:50,900
cause bad blood and you can’t undo that

734
00:32:48,470 –> 00:32:52,520
right so when we’re done we want our

735
00:32:50,900 –> 00:32:54,170
customers to be happy with what we’ve

736
00:32:52,520 –> 00:32:55,970
done we want them to be confident they

737
00:32:54,170 –> 00:32:57,740
made the right choice and the only way

738
00:32:55,970 –> 00:33:01,070
that they can do that is if they know

739
00:32:57,740 –> 00:33:03,340
what they’re comparing us with so you

740
00:33:01,070 –> 00:33:05,840
know those are all things to consider

741
00:33:03,340 –> 00:33:09,500
that’s who the owner that’s what we do

742
00:33:05,840 –> 00:33:13,070
that’s where we come from is is signing

743
00:33:09,500 –> 00:33:16,370
in the Metro Vancouver area presently we

744
00:33:13,070 –> 00:33:20,450
are we are only doing work from peak

745
00:33:16,370 –> 00:33:22,280
Whitlam new rough Surrey East we’re

746
00:33:20,450 –> 00:33:24,950
cleaning up all the jobs we have going

747
00:33:22,280 –> 00:33:27,170
on west of that I’m just finding the

748
00:33:24,950 –> 00:33:28,670
logistic stuff and my crews aren’t

749
00:33:27,170 –> 00:33:30,140
wanting to do the travelling as we’re

750
00:33:28,670 –> 00:33:34,910
mostly valley-based

751
00:33:30,140 –> 00:33:37,970
so anyway I’m a principal owner of busco

752
00:33:34,910 –> 00:33:40,010
spinner I was a pleasure sitting here if

753
00:33:37,970 –> 00:33:42,500
you’ve made it this far to the end I

754
00:33:40,010 –> 00:33:44,770
congratulate you it was easy for me like

755
00:33:42,500 –> 00:33:47,780
I say I love talking it’s what I do

756
00:33:44,770 –> 00:33:51,140
sometimes I have to cut myself up like

757
00:33:47,780 –> 00:33:53,450
now so anyway thanks again for stopping

758
00:33:51,140 –> 00:33:55,340
in here and hearing all of us and that

759
00:33:53,450 –> 00:33:57,860
hopefully if we haven’t worked with you

760
00:33:55,340 –> 00:33:59,570
yet you give us an opportunity to price

761
00:33:57,860 –> 00:34:00,610
your jobs and hopefully we can work with

762
00:33:59,570 –> 00:34:04,210
you in the future

763
00:34:00,610 –> 00:34:04,210
have a wonderful day